| Type of incident | Description of the incident type | Response time | Time to Fix |
| Blocker |
Failure to use the platform |
1h | Do 4h |
| Critical | A problem with a significant impact on the functioning of the platform | 2h | Do 8h |
| Major | Error affecting the convenience of using the platform by customers. Problems that do not affect the functionality of the platform. | 4h | Fix at the next deployment of the platform. Maximum 7 days |
| Minor | Minor errors that do not affect the functioning and comfort of the platform at all. (For example: minor visual errors on the platform) | 4h | Fix at the next deployment of the platform. Maximum 14 days |
Response time to incidents
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